Refund policy

We at NEEDforSEAT USA stand behind our products and believe to provide not only the best chair of its kind but also the best experience to our customers!

However, if you still don’t feel completely satisfied with your purchase, we want to make sure to make the exchange or return process as convenient as possible for you.

Before considering a return, don’t forget that your MAXNOMIC® chair is covered by our 3-year warranty. Our customer support team will do their best to resolve any issues you could have.

If you still wish to proceed with a return, please make sure to meet the following requirements:

1. Return product within thirty (30) days of delivery date.

2. Repackage product in original box.

3. Product must be in excellent condition.

Return shipping fees will be covered by NEEDforSEAT USA. Returns must be received by warehouse within ten (10) days of return label being sent.

If received outside of this window the return may not be honored. Outside of the continental USA, customers are responsible to pay return shipping. If the requirements are met there are no extra fees involved in the return process (excluding shipping costs). Only if product wasn’t returned in required condition or an exception of the above terms was made, a 20% restocking fee may apply.

Refunds will be issued within 7 days after receiving and inspection of returned products. Same payment method used for the purchase of returned product will be used for refund.

All accessories/parts/pillows are not included in our return policy.

*No return or warranty policy for discounted/convention chairs and final sales. Black Friday sales are an exception (they do have a return policy).

Custom embroidered chairs are NOT covered in the 30 day return policy. A custom embroidered chair cannot be returned or exchanged at any time. However, custom embroidered chairs are still covered under the two year warranty for replacement parts.

Please note that your order can ONLY be cancelled if it hasn’t been shipped at the time of your cancellation request. You can cancel your order over the phone or through our website.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE, COUNTRY TO COUNTRY.

IN NO EVENT SHALL NEEDforSEAT USA BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

NEEDforSEAT USA retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

To obtain warranty service, contact NEED for SEAT USA to discuss options and obtain a return material authorization (RMA) tracking number.