WARRANTY & RETURN POLICIES

Coverage Duration
All MAXNOMIC® chairs and original parts (excluding convention chairs) come with a two-year warranty, effective from the date of delivery. This warranty covers defects in materials and workmanship under normal use.

Exclusions
Warranty parts and replacement parts are not covered under the ongoing warranty terms. These parts are eligible for replacement only if they are damaged during delivery or found to be defective upon receipt. Claims for replacement parts must be submitted within the first 14 days of receipt.

Claim Process
To initiate a warranty claim, please provide a video or picture of the issue. This documentation is essential to accurately diagnose and address the problem.Please contact us immediately if you encounter issues with any parts, especially within the initial 14-day period for replacement parts, to ensure prompt resolution.

Our commitment to quality and customer satisfaction ensures that each claim is handled efficiently and to the satisfaction of our customers. For any further inquiries or assistance, please do not hesitate to reach out to our customer service team.

COVERED UNDER WARRANTY

  • Missing parts from the purchased products at the time of delivery.
  • Defects in the manufacturing of materials at the time of delivery such as defects in the functionality of hydraulics, armrests, backrest recliner, casters, and tilt mechanism.
  • Damages occurred through the delivery process.

WARRANTY DOES NOT COVER

This warranty does not cover the following where permitted under the applicable Federal and State law of the United States of America:

1. Wear and Tear: Damage to PU leather, including but not limited to cuts, scratches, or damage caused by accident, abuse, misuse, water, flood, fire, pets, or external forces.

2. Unauthorized Modifications: Any product that has been altered or modified without explicit written permission from NEEDforSEAT USA.

3. Assembly Errors: Damage caused during self-assembly due to non-compliance with the manual instructions provided.

4. Third-Party Accessories: Damage resulting from the use of third-party accessories that are not recommended by NEEDforSEAT USA.


Replacement Parts and Accessories
Replacement parts and accessories are typically excluded from this warranty. However, if you receive a faulty part or accessory, you must report the defect within 14 days of receipt to qualify for warranty service.

Claims Process
To initiate a warranty claim, contact NEEDforSEAT USA via chat, our contact form, or email at support@needforseat.com. We may request photos or videos of the defect to assess your claim adequately.

Resolution
If a claim is validated, NEEDforSEAT USA will cover all costs associated with the replacement of the defective part, including the part itself and postage. Repairs or replacements under this warranty are limited to the defective part or material only. Replacement parts will be shipped to the original purchaser's address.

Warranty Duration for Replaced Parts
Any parts repaired or replaced under this warranty will themselves be warranted for the remainder of the original warranty period or 30 days, whichever is longer, as allowed under applicable law.Thank you for choosing NEEDforSEAT USA. We are committed to providing quality products and ensuring your satisfaction through robust support and service.


REFUND AND RETURN POLICY

We at NEEDforSEAT USA stand behind our products and believe to provide not only the best chair of its kind but also the best experience to our customers!

However, if you still don’t feel completely satisfied with your purchase, we want to make sure to make the exchange or return process as convenient as possible for you.

Before considering a return, don’t forget that your MAXNOMIC® chair is covered by our 2-year warranty. Our customer support team will do their best to resolve any issues you could have.

If you still wish to proceed with a return, please make sure to meet the following requirements:

1. Return product within thirty (30) days of delivery date.

2. Repackage product in original box.

3. Product must be in excellent condition.

Return shipping fees will be covered by NEEDforSEAT USA. Returns must be received by warehouse within ten (10) days of return label being sent.

If received outside of this window the return may not be honored. Outside of the continental USA, customers are responsible to pay return shipping. If the requirements are met there are no extra fees involved in the return process (excluding shipping costs). Only if product wasn’t returned in required condition or an exception of the above terms was made, a 20% restocking fee may apply.

Refunds will be issued within 7 days after receiving and inspection of returned products. Same payment method used for the purchase of returned product will be used for refund.

All accessories/parts/pillows are not included in our return policy.

*No return or warranty policy for discounted/convention chairs and final sales. Black Friday sales are an exception (they do have a return policy).

Custom embroidered chairs are NOT covered in the 30 day return policy. A custom embroidered chair cannot be returned or exchanged at any time. However, custom embroidered chairs are still covered under the two year warranty for replacement parts.

CANCELLATION POLICY

Please note that your order can ONLY be cancelled if it hasn’t been shipped at the time of your cancellation request. You can cancel your order over the phone or through our website.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE, COUNTRY TO COUNTRY.

IN NO EVENT SHALL NEEDforSEAT USA BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

NEEDforSEAT USA retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

To obtain warranty service, contact NEED for SEAT USA to discuss options and obtain a return material authorization (RMA) tracking number.